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PRIVACY POLICY

It is important to Soho Spaces that your data is safe and that you can share your data with us in confidence. That is why in this privacy policy we explain how we handle your data and what we do to keep it safe.

 

This privacy policy applies to the website, including subdomains, and related communications of Soho Spaces and was last modified on 27/07/2023. We may change this statement at any time. If you have given us permission to send you communications, we will notify you of important changes.


For questions or comments about this privacy policy or your data, please contact info@sohospaces.be.

WHO ARE WE?

Soho Spaces is a brand name of Racocoon BV

BE0753571125

Hoge Mauw 362

2370 Arendonk

Belgium

 

info@sohospaces.be

0491 610 640

WHAT DO WE USE YOUR DATA FOR?

  1. To communicate with you when you contact us

  2. To provide an accurate quote if you are interested in purchasing from Soho Spaces

  3. To perform our services and deliver your purchased products

  4. For marketing purposes (only if you give permission)

  5. To improve your experience as a customer, our offering and our communication

WHAT INFORMATION DO WE COLLECT?

The type of information we collect depends on what interactions you have with Soho Spaces. Below is a list of the data we may collect during our communications with you, but we only do this where it is relevant.

 

Information we may collect:

 

  1. Anonymous, aggregated data about your surfing behavior on our website

  2. Specific actions on our website where you explicitly provide us with your details (e.g. downloading a brochure)

  3. Your e-mail adress

  4. The language in which you want to communicate with us

  5. Your name, address and telephone number

  6. Which products interest you

  7. The details of your building plot

  8. Your communication with us during the sales process

 

The anonymous, aggregated data is not linked to other personal data.

HOW DO WE COLLECT YOUR DATA?

  1. Tracking cookies (more info below)

  2. Forms that you fill out on our website

  3. Forms that you complete on other websites (for example Facebook.com) and are explicitly linked to the Soho Spaces company.

  4. During conversations you have with Soho Spaces employees via email, chat, online meetings, telephone or in person.

WHO HAS ACCESS TO YOUR DATA?

  1. Authorized employees of Soho Spaces

  2. Third parties that provide us with tools or services that we need to provide our own services:

    1. Website and hosting: Wix, MyDomain

    2. CRM and email: Wix, Gmail, Outlook

  3. Website analytics and optimization: Google

  4. Social media such as Facebook, Instagram, Pinterest, LinkedIn, YouTube…

  5. Operational: parties involved in providing our services, for example your architect or an installer who needs to be on your site.

 

These third parties work in accordance with the GDPR regulations. Please note, parties such as Google and social media can interpret the data they collect via our website in combination with other data they collect to form a picture of your surfing behavior. They may also use this data when offering their own services, such as personalized advertisements.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your information for as long as it is relevant to providing our services, unless you request that your data be deleted.

WHICH COOKIES DO WE USE?

Our website uses functional cookies. These are necessary for the website to work correctly and do not collect data.

 

We also use third party cookies:

 

  1. Google: for website analytics and optimization

  2. Wix: for managing your data in our CRM system

  3. Social media: to show your customized communications on these platforms.

 

On your first visit to the website, we ask your permission to place these cookies or not. If you give permission and wish to withdraw it later, you can do so by blocking third-party cookies in your browser.

WHAT RIGHTS DO YOU HAVE IN CONNECTION WITH YOUR DATA?

  1. You have the right to view, modify or have your data deleted. You cannot have data that we are legally obliged to keep (e.g. invoices) deleted.

  2. You have the right to withdraw your consent to the collection of data and to object to the use of tracking cookies.

  3. You have the right to request a digital file containing your personal information in a machine-readable format.

  4. You have the right to file a complaint regarding your privacy with a data protection authority. For Belgium this can be done via: https://dataprotectionauthority.be/

HOW CAN YOU VIEW, ADJUST OR HAVE YOUR DATA DELETED?

Send your request digitally to Soho Spaces, via info@sohospaces.be or in writing to the address:

 

Soho Spaces

Hoge Mauw 362

2370 Arendonk

Belgium

 

Please note: to prevent misuse, we only send the data known to us to the email address that is known to us in the database.

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